Already on the phone with us? Download our secure support tool below and we'll have you connected in under a minute — no installation, no account, no leftover software.
Runs directly from your Downloads folder. Nothing is installed on your computer, and the connection closes the moment you exit the app.
Download Support ToolThree quick steps and one of our technicians is looking at your screen with you — while you stay in full control.
Click the download button above, then open the file from your Downloads folder or your browser's download bar. There's no setup wizard — the app opens straight away.
The app shows a numeric ID and a one-time password. Read both to your technician over the phone. Nobody can connect without them — not even us.
You'll see everything we do on your screen in real time, and you can take back control or end the session at any moment by closing the app.
Sessions run through Cold Pine's private relay server — not a third-party cloud service. Your session data never leaves our infrastructure.
Every session is fully encrypted between your computer and your technician. No one else can view the connection.
Your screen stays visible to you for the entire session. Nothing happens on your computer that you can't watch as it happens.
Close the app and the connection is gone. The one-time password expires, and we can't reconnect without a new code from you.
Not on the phone with us yet? Start there — we'll walk you through it.
+1 (250) 318-4884